Notes, Exercises, Videos, Tests and Things to Remember on Par Stock, Lost & Found and Keys
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A par is a minimum stock of linen or uniform required to meet the daily demands of a hotel so as to ensure a smooth circulation.
Importance of Par Stock
Lost and found section is a small area separately or may be included within the desk control section equipped with cupboard or lockers to store guest articles that are lost and found, which may claim later.Lost and found refers to those articles involuntarily left or lost by a guest in a hotel. Such articles can range from jewelers, costly electronics goods to simple garments, etc. however the hotel considers a duty to protect such articles till the time they are claimed by the guest.
Lost and found procedure:
As the hotel is a public place, and every day it has to encounter with a new guest. A lock system works as a safe gourd for the guest rooms. Before introducing to the keys, it is important for the learners to have a glance of the different lock system adapted in the hotels. A lock system is a system adapted in the hotel for secured rooms to deliver to a guest. Though the systems of locking a room are different, the types of keys are same in all systems. Hence learners should not be in confusion about lock systems and keys.
Here are two basic types of lock systems adapted in almost majority of hotels.
This system comprises of manual mechanical keys.
This is also called micro-fitted electronic lock systems.
Some examples of available key card brands:
Unique, vingcard, electronic, Miwa and saflock are some of the brands available in the market.
A key is programmed or a manual device to open guest rooms in a hotel which works as a safe guard of rooms when the guest are out. Whatever the lock system is adapted in the hotel, there are certain fixed keys according to the levels of room to be opened. Following are some of the types of keys adapted in the hotel.
The guest room key is the individual key assigned to the guest when he or she is checking out. Guest has to deposit his or her key at the time of checking out.
The floor key is used by room maids and supervisors. It is one single key used to open all rooms of a particular floor. Each room attendant has issued this key of his or her assigned floor before joining duty. Similarly, same goes to supervisors as well.
This is the second type of key which is used by the executive housekeeper only. With a single key, it helps to open all the rooms of certain numbers of floors. For example 1, 2,3 floors.
This is used by the general manager. This key opens all the rooms of all floors.
If the rooms are double locked, above all keys cannot open the door. In the extreme cases when the hotel must open the room which is double locked, we need an emergency key. Hence emergency key opens all the rooms even when they are double locked.
Key controlling is an important job because keys are expensive and may bear high risk in order to provide safety for the guest and hotel property. Therefore proper care and controlling of key result a long term use and security. Following points are considered while maintaining a control over keys.
Oli Gopal Singh et.al., Hotel Management Principles and Practices-XI, Buddha Prakashan, Kathmandu.
Bhandari, Saroj Sing et.al., Principles of Hotel Management-XI, Asmita Books Publication, Kathmandu.