So you want to improve the quality of health care. But what, specifically, should you aim to improve? In this video, IHIs Former CEO Don Berwick describes a 2001 report by the Institute of Medicine, Crossing the Quality Chasm, that laid the foundation for health care reform all over the world. To view the rest of our content and find out how you can get involved, visit our website at http://www.ihi.org/openschool Copyright © 2012 Institute for Healthcare Improvement All rights reserved. Individuals may share these materials for educational, not-for-profit uses, provided that the contents are not altered in any way and that proper attribution is given to IHI as the source of the content. These materials may not be reproduced for commercial, for-profit use in any form or by any means, or republished under any circumstances, without the written permission of the Institute for Healthcare Improvement.